Terms and Conditions

ART. 1 PREMISES

These general conditions of sale apply to all purchases of Zanellato branded products that will be made through the e-commerce site https://www.zanellato.com by users classified as "consumers" pursuant to Article 2, or natural persons acting for purposes outside of any entrepreneurial, commercial, artisanal or professional activity carried out.

The site, owned by ZANELLATO S.RL. Viale dell'Industria 55 - 36100 - Vicenza - Italy VAT number 02721200240 - REA VI-269620 , is managed - including collection and invoicing - by Glint Srl with registered office in Viale Cassala 30, 20143, Milan, Italy, tax code and VAT number 11198260967 in the Milan Company Register 02912880966 ( "Glint").

Purchases of Products made through the Site will see as parties (collectively referred to as the "Parties") Zanellato SRL, in its capacity as seller (the "Seller"), and the consumer purchaser who proceeds with the purchase of one or more products for purposes, therefore, not attributable to his or her commercial, entrepreneurial, artisanal or professional activity.

Zanellato SRL retains all rights to the site's domain name, logos, and registered trademarks for the products presented on the site, and retains all copyright relating to the Site and its contents.

Any communication from the Consumer relating to the purchase of the Products - including any reports, complaints, requests regarding the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Manager, at the address and using the methods indicated on the Site or by e-mail. digital.boutique@zanellato.com.

Each purchase is subject to these general conditions of sale in the version that will be published on the Site at the time the order is sent by the consumer.

The site is intended exclusively for consumer use. Under no circumstances may products be purchased on the site by individuals who do not qualify as such. The seller reserves the right to refuse orders that, at its sole discretion, it believes have been placed by individuals who do not qualify as consumers.

If one or more sales are made to a non-qualified Consumer, these general conditions of sale will apply, but in derogation of the same:

1. a) the buyer will not have the right of withdrawal pursuant to Article 10;
2. b) the buyer will not be entitled to any guarantees on the products listed in Article 8 or any other legal guarantee;
3. c) the buyer will not be granted any other guarantees in favour of the consumer provided for by the

Art 2. DEFINITIONS

E-commerce contract: sales or service contract under which the Seller , or his intermediary, offers goods or services through a website , or other electronic means, and the Buyer (consumer), places the order for such goods or services on such website , or by other electronic means organised by the Seller .

Sales contract Any contract under which the Seller transfers, or undertakes to transfer, the ownership of goods to the Buyer and the Buyer pays, or undertakes to pay, the price thereof

Service contract Any contract, other than a contract of sale, under which the Seller provides, or undertakes to provide, a service to the Buyer and the Buyer pays, or undertakes to pay, the price thereof

Consumer Code Reference legislation for consumer protection, dictated by Legislative Decree 6 September 2005, n. 206, as last amended (hereinafter, for brevity, the " Consumer Code ").

Buyer The term Buyer refers to the consumer, or user, a natural person who acts for purposes outside of any entrepreneurial, commercial, craft or professional activity he or she may carry out (art. 3, letter a, Consumer Code ).

Salesperson The term Seller refers to the natural or legal person acting in the exercise of his entrepreneurial, commercial, artisanal or professional activity, or his intermediary (art. 3, letter c, Code of Consumption ).

Producer Manufacturer is the manufacturer of the finished good or of one of its components (art. 115, paragraph 2-bis, Consumer Code ).

Contract Compliance All goods are deemed to be in conformity with the Contract if the following circumstances coexist, if applicable: i) they are suitable for the use for which goods of the same type are normally used; ii) they conform to the description given and possess the qualities of the goods presented as a sample or model; iii) they present the quality and performance usual for goods of the same type, which the Buyer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made in this regard by the seller, the manufacturer or his agent or representative, particularly in advertising or on labelling; iv) they are also suitable for the particular use desired by the Buyer and brought to the Seller 's attention by the latter at the time of conclusion of the Contract and which the Seller himself has accepted also by conclusive facts (art. 129, paragraph 2, Consumer Code ).

Defective good Goods are defective when they do not offer the safety that one might legitimately expect, taking into account all the circumstances, including: a) the manner in which the goods were put into circulation, their presentation, their obvious characteristics, and the instructions and warnings provided; b) the use to which the goods could reasonably be put and the behaviors that could reasonably be foreseen in relation to them; c) the time at which the goods were put into circulation. Goods cannot be considered defective simply because a further improvement of them was put into circulation at any time.

SALE OF PROMOTED GOODS ONLINE

3.1 With the Contract the Seller sells to the Buyer, who purchases, via electronic tools, the goods offered on the Site .

3.2 The Website https://www.zanellato.com presents the catalog of goods and/or services promoted online by the Seller . These goods are accurately represented on the Website .

3.3 The Seller cannot guarantee a precise and accurate correspondence between the actual quality of the goods advertised online and the corresponding representation on the Buyer 's monitor . In the event of discrepancies between the image of the goods visible online and the corresponding written information sheet, the latter shall prevail.

CATALOG UPDATE ONLINE - AVAILABILITY OF GOODS

4.1 The Seller ensures, through its IT system, the processing and fulfillment of the order without delay, according to the procedures set out in Art. 5 of these General Conditions of Online Sale . The Seller 's electronic catalogue indicates in real time the goods available and those not available, as well as the expected times for their shipment. The Seller confirms the registration of the order as soon as possible, forwarding the Buyer the specific confirmation (so-called Order Receipt) by email.

4.2 If an order exceeds warehouse availability, or is unavailable for other reasons, the Seller will promptly notify the Buyer of the unavailability of the item in question and, if possible, the expected delivery time, requesting confirmation of the order again according to the various timeframes indicated by the Seller . This communication will be made via email or telephone.

DESCRIPTION OF THE TECHNICAL PHASES NECESSARY TO COMPLETE THE CONTRACT

5.1 The Contract between the Seller and the Buyer will be concluded exclusively online . After accessing the e-Shop , the Buyer must follow the procedures/instructions indicated therein to formalize the purchase of goods and/or services by completing the forms provided by the Seller . If intending to purchase online , the Buyer must duly select the desired goods and/or services, one at a time, placing them in the cart configured by the Seller . Once the desired goods and/or services have been selected, the Buyer will be asked to close their cart by forwarding the list of desired items to the Seller . Before forwarding, a form will be displayed to confirm the purchase order for the selected goods and/or services, indicating the relative prices, as well as the options left to the Buyer , who will be responsible for identifying the delivery, transport and payment methods for the execution of the contract. By confirming the order , the Buyer undertakes to check and validate, before sending it, his/her personal data, the goods/services covered by the Contract , their prices, with any shipping costs and/or additional charges, confirming the chosen payment methods and terms, the delivery address, as well as any other requested data. The order confirmation format instructs the Buyer in advance about the execution times of the Contract , drawing attention to the right of withdrawal, as well as to the other rights reserved by law to the Buyer. Once the required checks have been carried out, it will finally be up to the Buyer to select the interactive button - located at the bottom of the web page - by clicking on the box " Confirm the purchase order with obligation to pay ", thus forwarding the order to the Seller .

5.2 The online publication of goods and/or services via the Site constitutes a simple invitation to offer so that the Buyer can formulate a purchase proposal ; in this sense, the Buyer 's order , previously confirmed by the same , constitutes exclusively a contractual proposal, subject to these General Conditions of Online Sale , which the Buyer declares to know and accept. The confirmation The order form - duly completed and verified as per instructions - will be acknowledged by the Seller with a receipt sent to the Buyer 's email address for the sole purpose of confirming receipt in the Seller 's computer system . The Seller will then begin processing the order, verifying the data provided by the Buyer , such as the availability of the requested items. The Seller 's receipt does not constitute acceptance of the purchase proposal. This receipt - with an attached " Order Number " to be used in all communications with the Seller - contains, in addition to the information required by law , all the above data, which the Buyer will verify again and promptly communicate to the Seller any necessary corrections. Should an inaccurate indication of prices or other characteristics of the goods and/or services promoted online be found , such as the unavailability of the requested goods, the Seller will promptly notify the Buyer, inviting him to place - if still interested - a correction to the order, or, after cancelling the previous one, a new order, according to the methods that will be promptly communicated.

5.3 The Seller has the right to accept or reject the order sent by the Buyer , without the latter being able to assert any rights and/or claims of any kind, for any reason, including compensation, for non-acceptance of the order itself. The Contract will be concluded only when a separate email (or message in the communications center on the Site or equivalent) accepting the purchase proposal is sent, which will also contain information relating to the shipment and the expected delivery date ( Shipping Confirmation ). If the order is processed with multiple shipments, the Buyer may receive separate and distinct Shipping Confirmations . The Buyer may, however, cancel his/her order before receiving the Shipping Confirmation , provided that the order has not been prepared for shipping. In this case, no costs will be charged. In any case, the right of withdrawal remains unaffected under the terms and conditions set out in Article 10 below.

5.4 The amount due will be charged only when the ordered goods are shipped. Once payment for the requested goods/services has been received, the Seller will issue the relevant tax document.

5.5 The Contract will not be concluded and will be void of any effect if the procedure set out in this article is not punctually followed.

5.6 For any errors, typos or problems in completing the online forms and, more generally, in carrying out the purchasing procedures set up by the Seller, the Buyer is invited to contact, without delay, the following contact details email: digital.boutique@zanellato.com.

PAYMENT OF THE PRICE, TAXES AND ANY ANCILLARY CHARGES

6.1 The Buyer undertakes to pay the price requested for the goods purchased online , according to the times and methods indicated on the Site.

6.2 The prices listed on the website include taxes and VAT. Any shipping costs or payment charges will be communicated to the Customer in advance through the website or these Terms and Conditions.

We reserve the right not to accept, cancel, or refund your order if, due to errors, bugs, or other inconveniences, the price of the product on the Site is incorrectly significantly lower than the correct selling price. In any case, we will contact you to verify whether you still wish to purchase the product at the correct price.

METHODS, TIMING AND SECURITY OF PAYMENTS AND POSSIBLE REFUNDS

7.1 Payment for goods/services purchased online will be made according to the method chosen by the Buyer, among those expressly permitted by the Seller: The following payment methods are available:
(i) PayPal: The customer can use the PayPal circuit for payment according to the specific methods of the same.

(ii) Credit Card: In the case of purchasing goods using a Credit Card payment method, the transaction may take place through the secure Paypal server or another secure server.

Under no circumstances and at no stage of the payment process will Zanellato be able to access the customer's credit card information, which is transmitted via a secure connection directly to the website of the banking institution handling the transaction. Zanellato does not store this data in its computer archives, and therefore, under no circumstances will Zanellato be held liable for any fraudulent or improper use of credit cards by third parties during payment.

The use of the aforementioned payment methods does not entail any additional costs for the Buyer , except for any costs borne by the Seller , which are duly proven and communicated to the Buyer .

DELIVERY METHODS AND TIMES

8.1 The purchased products will be delivered to the address indicated by the Customer in the Order within 24-48 hours of acceptance of the Order, at the cost specifically indicated on the Website before placing the Order. Zanellato reserves the right to accept or refuse requested deliveries outside of Italy or Europe. In any case, for deliveries outside of Italy, shipping costs and delivery times may vary.

The customization process may cause delays in shipping your order.

8.2 For deliveries to countries outside the European Union, any import customs fees will be borne by the recipient. Customers are therefore advised to contact their country's customs authorities in advance to verify costs and any import restrictions.

8.3 The delivery times indicated on the website are to be considered purely indicative and any delay with respect to the same, or any delivery made with subsequent split shipments, does not entitle the Customer to refuse the delivery itself or to request compensation or indemnity.

8.4 Upon delivery of the products, the Customer is required to check:

• that the number of packages delivered corresponds to that indicated in the transport document.

• that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or product, or discrepancies in the number of packages or information, must be reported immediately by noting the issue on the product delivery note, which must be returned to the courier. Any issues regarding the physical integrity, correspondence, or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.

METHODS OF STORAGE/ARCHIVING OF CONTRACTUAL DOCUMENTS

9.1 Pursuant to art. 12 of Legislative Decree 70/2003, as well as articles 50-51 of the Consumer Code , the Buyer is informed that each order sent online will be stored and archived in digital and/or paper format by the Seller , according to appropriate confidentiality and security criteria.

TERMS AND CONDITIONS FOR EXERCISE OF THE RIGHT OF WITHDRAWAL

10.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide a reason and without incurring any penalty, within 14 (fourteen) working days from the date of receipt of the products.

10.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send a communication to this effect, within the indicated timeframe, to the following email address digital.boutique@zanellato.com, or use the specific form on the Site.

10.3 In the event of withdrawal, the Customer must return the products at his own expense within 14 (fourteen) days of the withdrawal, to the following address: c/o NIPPON EXPRESS ITALIA SPA
VIA ALESSANDRO ROSSI 50, 36013
PIOVENE ROCCHETTE (VI), Italy .
The goods must be returned intact, complete with all their parts and in their original packaging (envelopes and boxes), having been stored and, if necessary, used only for the time strictly necessary to establish and verify their condition, characteristics, and size, using normal diligence, without any signs of wear or dirt, in compliance with the following conditions: The right of withdrawal does not apply to products for which the customer has requested customization.

• The right of withdrawal cannot be applied to products for which the customer has requested customization.

• the right of withdrawal may be applied to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal on only part of the product purchased (e.g. accessories, complements, etc.);

• for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);

• the shipping costs (and any customs charges, if applicable) for returning the goods will be borne exclusively by the Customer.

• the shipment, until the certificate of receipt in the warehouse, is under the complete responsibility of the customer;

• in the event of damage to the goods during transport, the Customer will be notified, to allow them to promptly file a complaint against the courier of their choice and obtain the relevant refund; the product will then be made available to the Customer, simultaneously cancelling the withdrawal request;

• Zanellato will not be liable in any way for damage, theft, or loss occurring during or in any way related to the return shipment.

10.4 Zanellato will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to Article 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by reversing the debited amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of said refund. Zanellato may withhold the refund until receipt of the returned product or until the Customer demonstrates that the product has been properly returned, whichever is earlier.

10.5 In any case, the Customer will lose the right of withdrawal in the following cases:

• the returned product and/or its accessories, and/or its packaging are not intact;

• the product is missing its external packaging and/or original internal packaging;

• the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, Zanellato will return the purchased product to the sender, charging the latter the shipping costs and, if already refunded, the price of the product.

In the case of free gifts, the item is an integral part of the order, so if the right of withdrawal is exercised, the item must be returned.

GUARANTEE OF CONFORMITY, REPORTING AND ACTIVATION OF PROTECTIONS; OTHER POSSIBLE GUARANTEES

11.1 All products sold by Zanellato are covered by a 24 (twenty-four) month warranty for defects of conformity, pursuant to Title III of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must retain the invoice, or payment receipt, together with the shipping document.

11.2 The guarantee for defects of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing included in and/or with the product.

11.3 In the event that, for any reason, Zanellato is unable to return a product under warranty to the Customer (repaired or replaced), or if the repair or replacement were excessively costly, even in light of the value of the product, Zanellato may proceed with an appropriate reduction in the price paid, or with the refund of the entire amount paid and termination of the contract.

11.4 In cases where the application of the guarantees requires the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

NON-ATTRIBUTABLE FAILURES - UNAUTHORIZED PAYMENTS

12.1 The Seller shall not be liable for any failure or delay in performing the Contract if this is due to disruptions attributable to force majeure, unforeseeable circumstances, or in any case not attributable to the Seller .

12.2 The Seller assumes no responsibility for any fraudulent, illicit or irregular use of credit cards, cheques or other means of payment, attributable to wilful or negligent conduct, even if due to minor negligence, by the Buyer with respect to the obligations of safekeeping and timely information to the issuer of the aforementioned means of payment.

SPECIFIC HYPOTHESES OF AUTOMATIC TERMINATION OF THE CONTRACT

14.1 The timely payment for goods purchased online, pursuant to Art. 6.1 of these General Conditions of Online Sale , as well as the payment of any additional charges and/or commitments pursuant to Art. 6.3, are considered essential obligations of the Contract .

14.2 Failure to comply with the aforementioned obligations, unless justified by unforeseeable circumstances or force majeure, will result in the automatic termination of the Contract pursuant to art. 1456 of the Italian Civil Code.

PROCESSING OF THE BUYER'S PERSONAL DATA (REFERENCE TO SPECIFIC INFORMATION)

15.1 The Seller protects the Buyer 's personal data , guaranteeing full compliance of their processing with the relevant legislation and, specifically, with Regulation 679/2016 as well as with the relevant national regulations ( Privacy Code , as last amended by Legislative Decree 101/2018).

15.2 For details, please refer to the Privacy Policy and Cookie Policy on the site. We hereby inform you that the personal data provided by you, acquired through browsing the Site , will be collected and processed electronically/computerized, and if applicable, on paper, for the following main purposes: i) registering the order; ii) executing the Contract and related communications; iii) fulfilling legal obligations; iv) managing commercial relationships to better perform the requested services.

SELLER AND BUYER CONTACT DETAILS

16.1 Any complaints or requests for information can be addressed to Zanellato at the following addresses: Viale dell'Industria 55 - 36100 - Vicenza, email: digital.boutique@zanellato.com

AVAILABLE LANGUAGES AND SUPRANATIONAL USABILITY OF THE SITE

17.1 The Site and related services are available in Italian.

17.2 These General Conditions of Online Sale are available in Italian. If translated into other languages, the Italian version will be the only authoritative version.

17.3 Accessible from computers , tablets , smartphones or other devices , wherever located, the Site promotes goods and/or services intended primarily for the domestic market. Orders from third-party countries, except as specified below, will be accepted and fulfilled as agreed. In this case, unless otherwise agreed, delivery will take place at the Seller/Manager 's premises . The Seller/Manager reserves the right, however, to suspend/cease, with short notice and without penalty, any promotional, marketing, sales, or supply of goods and/or services via the Site , if legal/fiscal/customs obstacles, or, in any case, of an objective nature (and not subjective, connected solely to the User 's geolocation ), preclude the receipt of the order and/or the execution of the Contract with Users resident or domiciled in third-party countries.

APPLICABLE LAW

18.1 The sales contract referred to in these Conditions and its execution are governed by Italian law, without regard to conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The Court of the Customer's municipality of residence shall have jurisdiction over any disputes arising therefrom.

18.2 We wish to inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, including cross-border disputes, accessible at http://ec.europa.eu/odr.