Shipments and Returns


Shipment of your order

Orders are generally dispatched within 2 days after receipt of payment and are shipped via express courier with e-mail tracking.

To avoid delays in delivery, we suggest you to give us a day guarded address. Deliveries usually take place during business hours from monday to friday.

Product price include taxes, customs, handling and packing fees as well as postage costs.

Boxes are amply sized and your items are well-protected.


You may decide to return your bag within 14 days from the date you receive the package. To return you your item please proceed as follows:

  • Tell us by mail ( you are going to return your bag
  • Wait for our authorization
  • Package the bag inside its box and include the original sale receipt, signed on the back
  • Send the box to the following address:
    Gruppo Zanellato s.r.l.
    Viale dell'Industria 55
    36100 Vicenza (VI)
  • E-mail us the tracking link and currier’s information.
  • As soon as the box will be delivered us and the product’s integrity verified, we will refund you or, if you like to replace your item with another available on the store, we will send you the new bag and calculate the difference on you credit or debit.

The items must be returned in new and unused condition, in the original boxes and with all paperwork, parts and accessories to insure full credit. It is not possible to accept returns or changes for special orders, personalized or tailor-made items.

Return expenses are on your charge.